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Account Related

  • How do I update my DA account with my new HMO?
  • Why I cannot open document?
  • How do I create an account?
  • How do I update my details on the app?
  • I don't have a NRIC/Passport as an ID, what should I use to register?
  • What is the password for the medical documents issued by my doctor? (Prescription/Medical Certificate/Lab Referral)
  • How can I access my medical documents on the app?
  • How can I upload my diagnostic/laboratory results?
  • Can I use Doctor Anywhere for my child?
  • My child doesn't have any ID yet, how do I proceed with his/her account?
  • Steps on linking of HMO
  • Linking Error: Membership linking failed.
  • Linking Error: Your membership is already linked to an existing account.
  • Where can I receive my OTP and other notifications?
  • What should I do if I can’t book a consultation due to Date of Birth issue?
  • Is my personal data safe on the platform?
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