What should I do if I can’t book a consultation due to Date of Birth issue?

Email us at askus.php@doctoranywhere.com with the subject line 'DATE OF BIRTH CONCERN' and include the following information to receive a quick response from our customer service team:

- Name (the same as on the app)
- Email address you used to create your account
- Mobile number
- Date of birth
- Photo of your government-issued ID or birth certificate (for children without an ID) showing your date of birth details.

Once our team has replied to your email with a confirmation that your account has been updated, log in to your account and continue with your name verification.

For seamless verification, please make sure that your First Name and Last Name are exactly the same as your name in the ID that you have sent us. Once verified, you should be able to use your account with ease!