You can consult a doctor on our platform for diagnosis, medical advice and referrals relating to non-common illnesses, if suitable.
Before each video consultation, you would need to fill in a pre-consultation survey about your symptoms, health history and payment details. Our platform does not cater to serious conditions that require urgent medical attention. Patients are advised to go to the nearest hospital's Emergency Room.
Our doctors are trained to identify urgent cases which are not suitable for video consultations. They will review each case within the first two minutes of the video consultation to assess whether it is suitable to carry out the consultation. If deemed unsuitable, the doctor will recommend you to go for a physical consultation either at his/her clinic or a clinic of your choice, and you will not be charged for the video consultation.
All documents that have been issued by the doctor such as medical certificates, referral documents, as well as receipts, will be available in-app following each consultation.
Before each video consultation, you would need to fill in a pre-consultation survey about your symptoms, health history and payment details. Our platform does not cater to serious conditions that require urgent medical attention. Patients are advised to go to the nearest hospital's Emergency Room.
Our doctors are trained to identify urgent cases which are not suitable for video consultations. They will review each case within the first two minutes of the video consultation to assess whether it is suitable to carry out the consultation. If deemed unsuitable, the doctor will recommend you to go for a physical consultation either at his/her clinic or a clinic of your choice, and you will not be charged for the video consultation.
All documents that have been issued by the doctor such as medical certificates, referral documents, as well as receipts, will be available in-app following each consultation.
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