Why do I still see a price even though I’ve already linked my HMO?

If you encounter this issue even after successfully linking your HMO, here are the recommended steps that may help resolve it:

1. Unlink your HMO/insurance account:

   • Go to Home > Membership & Health Plan > Membership > tap the ellipsis (three dots) > Remove Membership

2. Log out of the app, then log back in.

3. Re-link your HMO:

   • Home > Membership & Health Plan > Link your Membership > select your HMO provider from the list.

4. Try booking an appointment to check if the issue has been resolved.

🩺 Still seeing the price?

If the issue persists, it’s best to reach out to your HMO provider first to confirm a few important details before getting back to us. This helps ensure that everything related to your membership is updated and working properly. When you contact them, kindly ask them to verify:

• Membership validity – whether your plan is active and its expiration date

• Technical requirements – whether any action or support from their technical team is needed to complete the linking process

👉 You can find your HMO provider’s contact information here: HMO Contact Directory